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Terms and conditions

0870 011 1718

1. Booking a holiday 

All bookings must be made using our booking form, signed and accompanied by a deposit of £100.00 per person. Provisional bookings can be accepted by phone, fax or e-mail and will be held for three working days pending the receipt of the appropriate deposit. Our contract with you will take effect once we receive your booking form and deposit and we have issued you with a confirmation invoice. Your remaining balance is due 8 weeks prior to the departure date or immediately should the booking be made within 8 weeks of departure. If Ski Royale does not receive the balance as indicated they reserve the right to cancel the booking without further reference to the customer and any deposit paid shall be forfeited.

2. Alterations to the booking

If you wish to make alterations to your booking after the contract is formed, we will do our best to arrange this. Please note that any changes to your flight departure dates already booked by yourselves may incur hefty costs with the airline.

3. Cancellation of a holiday by the Client

You, or any member of your party may cancel your holiday at any time providing that the cancellation is made by the person signing the booking form and is communicated to us in writing.

Cancellation charges will be made as follows:

Period before scheduled departure within which written cancellation is received	Amount of charge as % of the total holiday cost
Over 8 weeks	Loss of Deposit
4 - 8 weeks	50%
2 - 4 weeks	70%
2 weeks - departure day	100%

If your cancellation falls within your insurance policy terms, you may be able to reclaim these charges.

4. Alterations to your holiday by Ski Royale

As our holidays are booked many months in advance, we reserve the right to make any changes necessary. In the event of a major change you have the choice of a) accepting the change, b) purchasing another holiday from us or c) cancelling your holiday in which case we will offer a full refund.

5. Cancellation by Ski Royale

In the unlikely event we have to cancel your holiday, all monies paid will be returned in full. Circumstances beyond our control do not include events amounting to 'force majeure' (such circumstances include riot, war, industrial dispute, terrorist activity, natural or nuclear disaster, fire, technical problems with transport, closure or congestion of airports or ports and adverse weather conditions).

6. Price Guarantee

Whilst we reserve the right to change our prices, your confirmation invoice price is full guaranteed and will not be subject to change.

7. Insurance

It is a condition of booking that all clients not taking the Fogg Travel Insurance that we recommend must have their own ski insurance which has equivalent or higher cover.

8. Behavior

The client must undertake to behave in such a manner as not to disrupt the enjoyment of other guests staying in the chalet. The holiday of any client or party in breach of this clause may be terminated immediately and without compensation and Ski Royale will have no further obligation to them. Any damages and breakages whether accidental or deliberate will be charged to the client and must be paid for before leaving the chalet.

9. Ski Hosting

The manager and/or Ski Hosts at Ski Royale have complete discretion to vary or cancel our skiing programs according to safety issues, weather conditions and the experience of members. Ski Royale will endeavour to provide a ski hosting service as advertised, but in unforeseen circumstances (e.g. changes in French law) we are unable to do so, the client will not be entitled to claim compensation as this is a complimentary service. At all times clients ski at their own risk, whether free skiing or accompanied by a member of staff, Ski Royale cannot be held responsible for any injuries, however caused.

10. Complaints

We do try to ensure that your holiday with us is as enjoyable as possible, If you have a complaint please inform the Manager in resort who will try to resolve any problem immediately or write to our UK office within 28 days of returning from your holiday.

11. Liability

We accept responsibility for the acts/omissions of our employees, agents, suppliers and sub-contractors. Ski Royale accepts no responsibility for the acts or omissions of its clients, whether negligent or otherwise, and shall not be held liable for any claims made against our clients either by other clients of Ski Royale or third parties. Note: The client agrees to co-operate fully with Ski Royale or our insurers in respect of any legal proceedings which Ski Royale or our insurers may take against the relevant suppliers and/or third parties. In the event of personal injury unconnected with arrangements made by Ski Royale, assistance will be given where appropriate subject to reasonable discretion.

12. Visas

It is your responsibility to be in possession of a valid passport and/or any visa necessary before travelling.

Please note that most flights will arrive in Geneva which is not an EC member.

13. Financial Protection

Your holiday payment is held in a Barclays trust account until the start of your holiday.

14. Brochure

The information contained in our on-line brochure is correct to the best of our knowledge at the time of going live, but may be subject to alteration if circumstances occur beyond our control.

15. Law & Jurisdiction

These conditions and any contract to which they apply are governed in all respects by English Law and shall be subject to the jurisdiction of the courts of England & Wales.

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